Support

If you have a problem, a question or a suggestion, write to us:

info@blokpatlatmacera.com

If you are reporting a bug, telling us your phone or tablet model and the screen where it happened speeds things up. There is no account, so we never ask you for any login details.

Contact

Provided by: Talom Studio (Muhammet Talha Sağlam)
Email: info@blokpatlatmacera.com
Hosting provider: Cloudflare, Inc. (USA)

We usually reply within a few working days. Applications about personal data are resolved within 30 days at the latest, as described under “Your rights” in the Privacy Policy and Privacy Notice. Ways to resolve consumer disputes are set out in the Terms of Use.

Frequently asked questions

Where are the settings?

Behind the ⚙️ button in the corner of the home screen. Sound, vibration, voice language and the Big Board are switched there. Links that leave the game and resetting progress open after a short adult check.

Does progress come with me to a new phone?

If you move to a phone of the same kind, yes, through the phone's own backup: iCloud backup on iPhone or Google backup on Android must be on, and the new phone must be set up from that backup. When the game is downloaded again, levels, stars and trophies are where you left them.

Progress does not carry over from iPhone to Android or the other way round. As there is no account and progress is not kept on a server of ours, we cannot move it either.

How do I reset progress?

Settings ▸ Reset all progress. After the adult check, all levels, stars, trophies and statistics are deleted from this device; sound and language preferences stay. This cannot be undone.

When do ads appear?

Never during play. The first levels and the first launch are completely ad-free; after that, an ad may be shown every few levels when going back to the map after a level. A small banner sits on the map and collection screens. Watching a rewarded ad is entirely optional; no level is locked behind an ad.

Ads are not personalised. There is no option to remove ads; the game is completely free.

I saw an inappropriate ad

Write to us; describing what the ad showed and roughly when it appeared is enough. We will report it to Google and try to block it.

Are there purchases in the game?

No. The game is completely free; there are no in-app purchases, subscriptions or payment screens.